Shipping & Returns

Shipping Policy

FREE SHIPPING ON ORDERS WITHIN THE USA OVER $40 ​

FREE SHIPPING ON ORDERS TO CANADA OVER $80

 

Generally from the time your order is placed it will take 1-3 business days to ship the product via standard shipping.

 

All our handcrafted jewelry is made to order and carefully packaged securely during transit. 

Orders will ship out within 1-3 days of ordering. Your order will be shipped Standard Service unless you select an alternative shipping method. 

While we will do all we can to ensure your order is delivered on time, Loops & Stones cannot be held responsible for conditions beyond our control such as severe weather, customs and border issues (for international shipments), service interruptions, etc.

Return & Exchange Policy

At Loops & Stones all our orders are carefully hand made to order for you, In order to be able to provide all of the custom-made options and ship them within our time frame, we can not accept returns on any of our collections.  If for any reason there is an error or mistake with your order please contact us at loopsnstones@gmail.com

Please follow our sizing guide and so you are properly measuring your dog or cat, this will ensure you are ordering the correct size from our Pet Collection, Dainty Paws.  This guide can be found on our Size Guide.

Damaged Product (If applicable)

​If you receive an item that has been damaged during shipment please contact us and send images of the damaged item(s) on the subject line please write "DAMAGED  and email us at loopsnstones@gmail.com we will respond within 2 business days.