FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

How do I measure for the right size bracelet?


Go to our Blog page and we have detailed information on how to measure for the correct size bracelets for men, women and children.




Are all orders made to order?


Yes, majority of our items are handcrafted and customized to you, we make most of our items to order. This does not delay or lead times we have the same time frame of 1-3 business days to ship each item from the date it was ordered.




Do you offer refunds on all product?


No, some items are final sale and non returnable. This items include customized name bracelets, and custom orders and If any product is returned opened, damaged or not have it's original safety seal. Please review our sizing guide and return policy before purchase.




Why do some gemstones vary in color?


All gemstones are one of a kind rare & natural pieces so colors and variations may differ then what is seen in photos. Natural wood beads may darken with age. When they are next to skin they naturally absorb our natural oils and skincare products which may cause them to patina as they age.




How do I care for my jewelry?


Simply roll bracelet on and off. Refrain from pulling too hard, always roll bracelets on and off do not overstretch as excessive pulling will eventually break cord. Remove bracelet/jewelry before swimming in pool or ocean, bathing or showering. Do not wear bracelets when applying mosturizer, sunscreen, tanning lotion or perfumes